Shipping and Return Policy
At Soolantra.net, we are committed to providing a seamless and affordable shopping experience. Please review our shipping and return policies below.
Shipping Policy
Free Shipping
We offer free shipping on all orders within the United States, Canada, and Australia.
International Shipping
For select international destinations, a small shipping fee may apply. The shipping cost will be displayed at checkout.
No Extra Costs
All orders include applicable taxes—there are no hidden fees or extra charges.
Order Tracking
Every order includes a tracking number so you can monitor your shipment’s status.
- Typical delivery time: 7–14 business days.
- Processing time: Orders are shipped within 48–72 hours after confirmation.
Delivery Times
- Packages are shipped via regular airmail and will be delivered to your door.
- Delivery times may vary by location; allow 8–14 business days for arrival.
Lost or Damaged Packages
We will replace lost or damaged packages at no additional cost. To request a replacement:
- Contact our customer service team promptly.
- Ensure you have provided the correct mailing address to avoid delivery issues.
Note: Packages lost due to an incorrect mailing address are not eligible for reshipment or refund.
Shipping Delays
Occasionally, packages may be delayed due to:
- Holidays
- Adverse weather conditions
- Other unforeseen shipping disruptions
We understand delays can be frustrating, and we will keep you updated on the status of your shipment. To avoid interruptions in your treatment, we recommend placing your order at least 30 days before your current supply runs out.
Return Policy
Due to the nature of our product and its importance to individuals managing rosacea, we do not accept returns.
- Please consider carefully before placing your order.
- If you have any questions about the product before purchasing, feel free to contact our customer service team for assistance.
We appreciate your understanding and thank you for choosing Soolantra.net for your skincare needs!